Thursday, March 26, 2020:
A note to all referral practices:
CVOS Oral Surgery is still accepting your patient referrals.
We may be in the middle of a pandemic, but wisdom teeth are continuing to grow in, teeth are still becoming impacted, and patients are still in pain.
Therefore, like many other healthcare practitioners, we are modifying how we deliver the early stages of our treatment process so that we may continue to consult with patients. Whether by phone or virtual meeting, our surgeons will conduct a “virtual consultation” with patients to make a diagnosis, plan a treatment, and provide peace of mind. This will ensure they are ready to complete treatment once we can begin carrying out surgeries again.
Here’s how it works:
- Submit the patient referral to our office as you normally would:
- A member of our Patient Care team will call the patient as per normal, collect the necessary information, and schedule the patient for their virtual consultation with one of our doctors.
- The doctor will conduct the virtual consultation in the agreed upon way with the patient (we recognize some patients may not be comfortable with technology and prefer a good, old fashioned telephone call).
- If the diagnosis requires that a surgery be scheduled, all patients will be added to a prioritized list and then directly scheduled, in order, once we know when our doctors are able to recommence surgeries.
- All calls that continue to meet the criteria of a true emergency will still be directed to our Doctor on Call.
For after hours calls: Existing patients already have access to our after-hours Doctor on Call.
New patients who call after hours will be assessed as per the above with truly emergent patients receiving a call back from a doctor. Non-Emergent patients will be contacted the next business day to schedule their virtual consultation.
*Please note that, consistent with our in-office consultations, standard charges and fees apply.
All patients that are recommended to attend one of our emergency clinics will be pre-screened as per our enhanced infection control protocols.
Thank you and stay safe.
Sincerely,
The CVOS Oral Surgery Team
