Wednesday May 20th, 2020:
A note to all referral practices:
CVOS Oral Surgery is accepting referrals for VIRTUAL CONSULTATIONS!
We may be in the middle of a pandemic, but wisdom teeth are continuing to grow in, teeth are still becoming impacted, and patients are still in pain.
We have opened up our Oakville clinic 2 to 3 days per week to treat emergency patients. We have also opened our Mississauga clinic 1 to 2 days per week for urgent patients.
Here’s how it works:
- Submit the patient referral to our office as you normally would:
- Call us at 1-833-367-2867 OR submit online at www.cvosoralsurgery.com
- Provide us with as much information as possible, including treatment courses that have already been completed, imaging, etc.
- Please provide a phone number that the referring doctor can be reached at, should the surgeon require more in-depth information.
- A member of our Patient Care team will call the patient as per normal, collect the necessary information, and schedule the patient for their virtual consultation with one of our doctors.
- The doctor will conduct the virtual consultation in the agreed upon way with the patient (we recognize some patients may not be comfortable with technology and prefer a good, old fashioned telephone call).
- If the diagnosis requires that a surgery be scheduled, all patients will be added to a prioritized list and then directly scheduled, in order, once we know when our doctors are able to recommence surgeries.
- All calls that continue to meet the criteria of a true emergency will still be directed to our Doctor on Call.
For after hours calls: Existing patients already have access to our after-hours Doctor on Call.
New patients who call after hours will be assessed as per the above with truly emergent patients receiving a call back from a doctor. Non-Emergent patients will be contacted the next business day to schedule their virtual consultation.
*Please note that, consistent with our in-office consultations, standard charges and fees apply.
All patients that are recommended to attend one of our emergency clinics will be pre-screened as per our enhanced infection control protocols.
Thank you and stay safe.
Sincerely,
The CVOS Oral Surgery Team
